Vissarut Promkaew

Highlight of Qualifications

Extensive experience in customer service, finance and operations in both Canada and Thailand.
Adept at problem-solving, teamwork and adapting to fast-paced environments, proven by successful roles in both food service and finance sectors.
Recognized for delivering exceptional customer satisfaction and maintaining high standards in regulatory, accuracy and service.
Certified in Food Safety and Smart Serve, prepared for diverse roles in operations and customer-facing environments.

Skills

Problem Solving

Customer Service Skill

Interpersonal Skill

Cash Handling

Communication

Computer Literacy

Time Management

Risk Analysis

Detail Oriented

Food Handler Safety and Hygiene

Multi-tasking Skill

Python Object Oriented Programming

Positive Attitude

JavaScript, HTML, CSS

Work Experiences

Caller, Silom Thai Bistro

Oct 2023 - Jul 2025

Toronto, ON, Canada

Coordinated communication between kitchen and service staff, ensuring ~98% order accuracy and accommodation 100% of all special requests/dietary needs.
Assisted in preparing food ingredients for cooks during busy service periods, enabling cooks to serve each order within 7-10 minutes, and performed monitoring ingredients inventory to maintain ingredient levels and FIFO of ingredients.
Packed and organized delivery and take-out orders with 100% accuracy during busy service periods.

Global New Account, American Express Co., Ltd.

Oct 2022 - Sep 2023

Bangkok, Thailand

Set up new accounts from card applications by verifying financial and personal information, ensuring 100% compliance with regulatory and audit accuracy.
Analyzed approximately 50 credit reports and financial support documents (such as bank statements or business income statements) per week to assess risk and determine lines of credit.
Delivered exceptional customer service to card applicants during onboarding process by resolving concerns with professionalism and care.

KYC Associate, Bitkub Online Co., Ltd.

Feb 2021 - Sep 2022

Bangkok, Thailand

Onboarded and evaluated 70 - 100 customer accounts per day in alignment with company policies and Anti-Money Laundering Acts (AML).
Verified and documented account risk levels for further KYC reassessment cycle to ensure 100% adherence to regulatory requirements.
Performed daily KYC related tasks and supported risk analysis activities.

Cabin Mechanic, Bangkok Airways Co., Ltd.

Dec 2018 - Jul 2020

Bangkok, Thailand

Performed daily overnight cabin and flight deck inspection.
Monitored in-flight cabin related issues, resolved them promptly to ensure smooth operations contributing to 80% on-time departure rates.
Processed and issued P.O.s for required cabin parts, ensuring timely available maintenance.

Educations

Diploma in Computer Programming, George Brown College

Enrolled - Jul 2026

Toronto, ON, Canada

Full-Stack Developer, Python
C# and Shell Script
Database Management

Diploma in Service Excellence for Business Communication, ILAC International College

Graduated 2024

Toronto, ON, Canada

Sales Fundamentals, Food and Beverage services
Hospitality, Front Desk Services

Diploma in Aircraft Technology Aviation Electronics, Civil Aviation Training Center

Graduated 2018

Bangkok, Thailand

Aircraft Systems, Pneumatic, Electrical, Hydraulic
Fundamentals of Electric Circuits and Soldering
Digital Circuit Analysis

Certifications

Food Safety

Apr 2024 - Apr 2029

Food Handler Certificate

Smart Serve

Sep 2023 - Sep 2028

Smart Serve Certificate by AGCO